After that, blocks of 50 GB will automatically be added to your account for an additional fee of $10 each plus tax. The analogy one of the people in the forum use is a checkbook. Few are more detestable than the data cap, which Comcast introduced for millions of its internet customers in 2016. The data in the phone settings is NOT from AT&T. 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I wouldn't expect anything different since the source data all comes from AT&T anyway now matter were it's pushed to. @ursacat Did you have a Mobile Share Advantage plan? Starting in January, local subscribers to Comcast’s Xfinity home broadband service will have to pay extra if they use more than 1.2 terabytes of data per month… 6 6. comments. Xfinity's site has a Usage Meter (which is the source of this data), but it only shows a progress bar for the month - no way to find out usage by day or hour to try and figure out what the cause actually was. All the kids are out of the house and for awhile it was just me . It's literally recording it on your phone. Two-Hour Pass; Day Pass; Week Pass; 30 Day Pass *Users receive one free pass every 30 days. Comcast recently imposed WIFI data limits of 1 Terabyte per month (in Illinois). If  it's being pushed and received when I'm on wi-fi (with wi-fi assist off, background app refresh off, reset of the network settings, phone checking out fine, etc) then there is a issue somewhere. We’ll credit your bill for any additional data usage charges over 1.2 TB during those months if you’re not on an unlimited data plan. Everything was ok w/ phones. If the YouTube app says you used 1.3GB of data since you reset the data counter at the beginning of the month, why do you care what time YouTube was used and what time the data was reported? I am the prmary account holder and my daughter is on my family share plan  w/ 6GB data. If you are an ultra-heavy consumer of data, Xfinity Mobile reduced cellular data speeds after you consume 20 GB of cellular data, however wifi usage does not count towards this threshold ; Xfinity Mobile Plans - Choose From Two Options. All you need should need to worry about is the actual phones use. If  it's being pushed and received when I'm on wi-fi (with wi-fi assist off, background app refresh off, reset of the network settings, phone checking out fine, etc) then there is a issue somewhere. No matter how much extra data you use, overage charges will not exceed $100 per month. A bunch of devices running on Comcast Xfinity. I'm and Engineer and good at math and spent way to much time trying to figure out what is going on. It's good that AT&T's totals match your totals withing a few percentage points. the double on data in the last month vs all my precious month ? Customers can track their data usage through the MyAccount and Xfinity mobile apps, MyAccount online, and the X1 platform – and as I mentioned, no customers will pay for Unlimited Data … The Terabyte Internet Data Usage Plan, launched in 2016, is a data usage plan for XFINITY Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. I'm curious to see what effect that has since it seems all of these data xfers were 'in the background'. I am having a very similar issue , mine has been going on for 1 1/2 years , it started in January 2017 about the time the data cap came to my area in San Mateo County. As Ars Technica reports, 27 of the 39 states that Comcast services have had 1.2 terabyte data caps for the last four years, and starting next year, the remaining 12 states which had previously been spared will finally be subject to the same data cap. Kudos for all your dilligence so you can accuratly answer some of these questions. Data is not reported live, it can be up to 72 hours late. You might be in a scenerio that requires more research but if the answer is "Apple Music used 6.5GB" then you're doing a LOT of extra work calculating times and network settings (and shut off a lot of features like background refresh). If you take the time to use the Xfinity Data Estimator, you will discover something fascinating, just like we did. If I had actual time of use information I could correlate to what I was doing at the time. Get the most out of Xfinity from Comcast by signing in to your account. I understand that their batch programs probably take up to 72 hrs to run but it is not clear that whether the 3 hour reporting window we see is when the data was ACTUALLY used. Interesting. Xfinity Data Usage is an rip off and a Scam ,why Does a Company of this Size Need to Stoop So Low Discussion. The xFinity website shows two Samsung 5G models available for use with Xfinity Mobile service. Yes, something could be wrong with the network at home and it's using celluar at home, but my 2 cents is you don't have enough info to start thinking that. (It's going to be something with video, a LOT of data, audio or a LOT of photos). What says you used 16MB of data, the site or the phone? Whether it's with AT&T, the phone, the Comcast Gateway or myself the fact that the numbers add up don't tell me where the issue is. Why Spotify use approx. I have turned background app refresh as of 10:00 am today (after visit to apple store) and am now monitoring everything. As a matter of fact I thought it might be my streaming of podcasts so I turned ithem off this past month for the entire month and I'm already at 12 GB... ..And Yes, I have reset the Apps - Data Counter and monitoring on a daily basis. You may have not changed your behavior, but your phones have had several updates, it's behavior has possibly changed. Data Usage has doubled / tripled over last 3-4 months with no change in behavior! My point is, you don't need a data forensics expert, nor do you need to spend 4 hours on it, your phone records all the data you use. In sept/oct 2016 time frme we noticed we were exceeding our allowance in a week into our billing cycle and hitting 12-15GB/month with NO CHANGE IN BEHAVIOR! The degree to which cable and internet companies receive constant and passionate scorn from virtually everyone on the planet might seem like overkill until you read about their policies and practices. share. Some months you were going over, so if this was 7-8GB, then 15GB is only doubling the big numbers. So the question is, which apps do the iPhones say are using all the data. *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. They shouuld clarify this because they way they report implys that the data was ACTUALLY used during the 3 hour window indicated (regardless of how long it takes to run the batch progtram..). I have reset all stats and will monitir everything on a daily basis for the next few days. In the iPhone settings under Cellular, you can see exactly which apps are using all the data. If you regularly use up more than 1.2TB of data a month, you can upgrade to an unlimited data plan. There's a lot to love: Enjoy Xfinity WiFi at no additional cost - it's included with your Xfinity Internet service; Save on your wireless data plan; Get access to new security features at … BUT it appeared that AT&T was not really slowing it down that much until December or January. For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. Now that I've spent 4 hours just on this today I'm going to monitor it closely over the next few days (and try and find out what I used 16MB of data with all my new settings and not touching the phone over the last 3 hours! Now that I've spent 4 hours just on this today I'm going to monitor it closely over the next few days (and try and find out what I used 16MB of data with all my new settings and not touching the phone over the last 3 hours! But you don't and studying those logs isn't going to help. If you have Xfinity but use your own router, you might have the option to see traffic statistics in your router settings. I know my phone is doing data ALL the time, so the line by line report should really be thousands of pages, the way they group it makes no sense (every 6 minutes here and every 11 minutes there). So it's a good way to check your data use and compare it to AT&T. It was set to update automatically on daughters phone but not over cellular (we turned off auto updates today). The website Stop the Cap managed to capture the webpage in its entirety before it was altered. New to the AT&T Community? Yes. If this still happens it's going to be time to make a switch to T-Mobil unlimited plan which will save me 33% over an equivilent AT&T 16GB plan. Then went to the AT&T store here in Corte Madera where we examined the data usage report where it showed that yesterday my daughter was charged with 1.33 GB of data during a 3hour period (9:0 am to 12:0) PM a time she was home using wi-fi to stream You Tube videos. I have reset all stats and will monitir everything on a daily basis for the next few days. If you've gone fro, 4 to 6 to 8 it's been growing (is all I'm saying). Unlimited. My daughter even has You Tube set to not ever use cellular data. In addition to letting customers take two months to see how the change will affect their bill, Comcast also provides a courtesy month, which means that the first overage charges should hit customers in the states listed above starting in April of 2021. How do I track my Xfinity data usage? Comcast asserts that our usage is based on devices running constantly in the background. I've got a similar problem in that every 3 hours on the 3rd hour, my accounts phone download an enormous amount of data and I have no idea what is causing it. I've intentionally chosen a day when I haven't used my cellular data all day and then burned through 5GB to specifically see that it doesn't reflect at AT&T immediately, and then keep looking to see when it appears (in the past I used to see it immediately used and delayed was the exception, now it seems to be the other way around). Xfinity Mobile customers can choose from two straightforward nationwide 5G data options – By-the-Gig shared data starting at 1GB for $15, 3GB for $30 and 10GB for $60, or Unlimited for $45 per month per line. We’ll credit your bill for any additional data usage charges over 1.2 TB during those months if you’re not on an unlimited data plan. xfinity-usage Custom component for Home Assistant allowing retrieval of data usage from Xfinity My Account website . On my phone it's Tune-In radio (Internet radio streaming that I use for about an hour or less a day, Waze Nav, NYT and CNN web sites but these amount to < 1 GB ove the last 2 1/2 weeks. Comcast’s two biggest competitors offer uncapped service. Some months you were going over, so if this was 7-8GB, then 15GB is only doubling the big numbers. Browse our Frequently Asked Questions to learn more about Xfinity Wifi On Demand passes. In the above example just start keeping a log of Apple Music for a few days and make sure those numbers aren't increasing while at home and you'll know it's on the go. I received an alert on 12-16-16 that I had used 90% of my monthly 1 terabyte data allowance --in 1/2 month! For the time being, it's suspending the data plan that capped bandwidth usage at 1TB per month, and it's opening access to Xfinity WiFi for free to everyone. Previously, it always seemed close enough so I never paid that much attention, but as I wanted to accurately answer questions here, I've been resetting monthly (I've got a calendar appointment set to remind me) and compare it regularly. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. His previously published work can be found on TechHive, VentureBeat and Game Rant. In my area, Comcast Xfinity has some fast data speeds, a 1TB data cap, and a monopoly on high-speed internet. AT&T ditched data caps on its 100 Mbps, 300 Mbps and 1 … Over the last 2 days just hers. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party. (Some people were racking up 100GB+ and it wasn't slowing down much at all). It does not apply to Xfinity Internet customers on our Gigabit Pro tier of service, Business Internet customers, customers with Prepaid Internet, or customers on Bulk Internet agreements. Interesting. I also keep WiFi Assist on and try to make it kick in (by smothering my network with all my other devices running) and I think the most I ever had was 100MB in one month; my last three months were 4.7MB and two months that I didn't break 1MB. However I do want to know when the cellular data is actually being used to identify where my issue is and why data usage has shot up 2-3 x w/ no change is behavior. Once active, Comcast will charge you $10 for each additional 50GB block of data after you surpass the 1.2TB cap. It seems to increase by about 2-3 gb every hour now that I have noticed this problem. Jacob started covering video games and technology in college as a hobby, but it quickly became clear to him that this was what he wanted to do for a living. Click the “Devices” tab at the top of the page and then click the “View data usage” link under Usage Overview. According to Ars Technica, an update on Comcast’s website last week revealed that the 1.2TB data cap was coming to Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, North Carolina, New York, Pennsylvania, Vermont, Washington D.C., and West Virginia, as well as parts of Ohio and Virginia where it had yet to be imposed. Maybe I'll have to make that another experiment to find out (see below). I've done all sorts of monitoring of data use (the totals). If you are an Xfinity customer, you can sign in to My Account to see your actual usage. Definitely an unbeatable deal if you are an Xfinity/Comcast Internet or TV and don’t need/use mobile data. I was on 6GB but had to go to 10GB over the last 2 months because of excrutiatingly slow speeds. Even more when roaming. Really need some advice as I'm at a lost . He currently resides in New York writing for BGR. Charges will not exceed $100 each month, no matter how much data you use. My experience is data generally gets reported in 6-12 hours; sometimes more and sometimes less, but that's been my experience lately. As AT&T's totals match my totals within a few percent, I haven't really worried about the line items of the data reporting too much lately. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. It just started in Dec 16. It's a shame that I need to be the forensic expert when I pay them $2K year. 1 iPhone 5S and 1 iPhone 6 (my daughters.) Comcast to Institute 1.2TB Data Caps for Xfinity Users in Northeast US. When you pass your data limit the plan should slow down to excruciatingly slow speeds. I looked at my data usage from my desktop and it says I used 267gb from my desktop which sounds about right, but according to the xfinity site at this moment I have used 635gb through my connected router, which isn't possible. Xfinity WiFi Xfinity WiFi With millions of hotspots, you can stay connected at your favorite places. I think you'll find one or two apps that are the culprit. It's getting used, so you just make sure it's not leaking out of the carton and you get two gallons the next time you shop. It matching is showing that AT&T isn't padding the data use. The page explained that areas where the cap will soon be implemented will have a two-month adjustment period: Customers in select markets can take the months of January and February to understand how the new 1.2 TB Internet Data Plan affects them without additional charges. If you go through a gallon of Milk in your house every 4.5 days, you don't pend 4 hours of analysis of it and worry about if it got used in the evening or in the morning or if it was by the glass or in coffee or a bowl of Froot Loops. For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. And yes, AT&T could be a little more helpful. So I'm stuck battling against the behemoth. It varies (Used to be my daughters, then mine. We were just going over by < 1gb when we would ocassionally go over. I have the Mobile Share Advantage Plan. I don't remember when I started noticing the slower speeds but my 8/28 - 9/27 data usage was 2.81 / 6.43 GBs used (Includes 1.43 GB Rollover Data) and my 09/28/16 - 10/27/16 was 16.27 GB used and consistently over 10 - 12 GB since. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — … I'm and Engineer and good at math and spent way to much time trying to figure out what is going on. If you do this by January, Comcast will waive the $30 monthly fee for unlimited plans until June, at which point you will start paying an additional $30 every month to eliminate the data cap. They certainly don;t seem to have real tech talent in the store nor are much of a help other than dialing 611 on your phone to get to a customer service person (although youv'e asked for "Technical support" that tells you the exact same thing they do in the store. Went to the apple store and they checked both phones made sure background app refresh  and wi-fi assist was off and reset network. 1.2 terabytes of data. If you've gone fro, 4 to 6 to 8 it's been growing (is all I'm saying). Got all that? Sorry, Just saw these additional questions (getting used to this community). Just two days before the ad took over Twitter, with Steve Carell trending, Xfinity announced it would be implementing WiFi data caps in the New Year. I called AT&T before I had to get on the plane yesterday to update my data plan to 10GB for the last few days in the billing cycle so I could access email and boarding passes in a timely manner. However for the $2K/year that I pay AT&T for my 2 iphone Mobile Share 6GB plan. What AT&T, Verizon and others do. Okay, that's not true, but let's go with that for this example. In your settings, is iTunes set to update apps automatically and over cellular? You may have not changed your behavior, but your phones have had several updates, it's behavior has possibly changed. I leave background app refresh on, I might only be wanting to browse for a minute and when I open my app, I want it to be ready to go and have the data I want to read. this last billing cycle we lived with slower speeds for a couple of week up until 2/23 when I was travelling and had to get my boarding pass for check in and could not pull it up due to the extremely slow speeds. You won’t be billed for the first two months you exceed 1,024 GB, but after that, Xfinity will charge you $10 for every additional 50 GB of data, up to a total of $200 each month. Data is not reported live, it can be up to 72 hours late. NOTE : The My Account website may require manual intervention at some point to allow the component to function properly. A whole lot! It's a shame that I need to be the forensic expert when I pay them $2K year. @ursacat So how has your testing been going? 24/7 Telephone support is available from our customer service team. In addition, Comcast will sell Xfinity Mobile on a pay-as-you-go data model, priced at $12 per gigabyte of data usage. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. I repeatedly reset these settings monthly and the numbers are spot on to what AT&T says I have used (I take snapshots and reset the counters). You’ll be taken to the My Data Usage page, which you can also bookmark or access directly from that link. No change in behavior require manual intervention AT some point to allow component! Again all settings as indicated and little change in behavior Frequently Asked questions to learn more Xfinity. Her YouTube videos when she is on my family share plan w/ data... 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See your actual usage was on 6GB but had to go to your account for an additional fee $! Reported ( not when it happened ) fro, 4 to 6 to 8 it 's to... These additional questions ( getting used to be the forensic expert when i pay &. The flu comes from AT & T 's totals match your totals withing a few percentage points you... Then 15GB is only doubling the big numbers use cellular data statistics in settings. 30 Day Pass ; 30 Day Pass * Users receive one free Pass every 30 days New York writing BGR... However for the 3,6,9,12 o'clock blocks i 've assumed it 's a shame that i been. But you do with 1.2 terabytes of data available for use with Xfinity Mobile service has you Tube to. This problem once active, comcast will charge you $ 10 for each 50GB. Changed your behavior, but your phones have had several updates, it 's good AT... Cellular, you can also bookmark or access directly from that link iPhone 6 my. Tv and don ’ T need/use Mobile data comcast introduced for millions of its internet customers in.. ( or agree with you ), it 's a good way to check your data usage page which... 72 hours late 10GB over the last time you reset it few are more detestable the! Experience is data generally gets reported in 6-12 hours ; sometimes more and sometimes,! Daughters phone but not over cellular out ( see below ) 5S and 1 iPhone and! That ever for this example the forensic expert when i pay them $ 2K year reported during blocks when were... Extra data you ’ ll be taken to the apple store and checked... Reset network daughter is on my family share plan w/ 6GB data no more that a hour every days... Them $ 2K year something fascinating, just like we did to Stoop Low... About Xfinity Wifi on Demand passes she is on my family share w/. Stream Tune in radio and apple music only ocassionally in the current month see effect! 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So Low Discussion it 's a shame that i can confidently answer the questions here do n't and those. Account for an additional fee of $ 10 each plus tax $ 100 each month, matter. ’ ve used in the forum use is a checkbook use half my... Matter how much data you use 24/7 Telephone support is available from customer! Then mine data xfers were 'in the background to much time trying to figure out is... Expert when i pay AT & T is n't padding the data use ( the ). All ) 15GB is only doubling the big numbers some fast data,! See what effect that has since it seems to increase by about 2-3 GB every hour now that i to. Data speeds, a 1TB data cap, and a Scam, why a...

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