Shift4 sells Harbortouch’s entire lineup of products with no change to Harbortouch’s contract terms. However, Shift4’s 2020 data indicate that U.S. merchants this year experienced only a 1% decrease in the number of transactions processed during this time. We also use third-party cookies that help us analyze and understand how you use this website. In this way, the merchant still has to pay for at least three years of access to the equipment, which to some merchants may seem indistinguishable from having a long-term equipment lease. Shift4 Payments is headquartered at 2202 N. Irving St., Allentown, PA, but it’s possible that the company will merge its operations with Harbortouch’s facilities at 2202 N Irving St, Allentown, PA. Shift4 Payments is a registered ISO/MSP of Westamerica Bank, and Jared Isaacman is the CEO and Don Isaacman is the president of Shift4 Payment and of Harbortouch. It is not intended as legal or financial advice. See who I think are the worst processors. Or Call (888) 857-9751. These transactions are relayed to supported processor for authorization and payment capture. By clicking accept, you understand that we use cookies to improve your experience on our website. 09/04/2020. Merchants who cancel before the Install Date should only owe a $250 restocking fee. Free EMV Deviceswith lifetime free replacement. Getting paid to re-write this page? Suite 750 Silver Spring, MD 20910 301-562-5000 We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Secure payment gateway with EMV, PCI-validated P2PE, and tokenization, 24/7/365 in-house support for all of your payments needs, Full merchant acquiring with competitive, transparent pricing, Industry-leading system uptime and transaction speeds, Robust back-end reporting and enterprise management tools, Latest mobile payment acceptance and mobile wallet support, Looking for BizPortal or Merchant Link Support? How to Make Your Payment Processor Release Your Money, Find and Eliminate Fees From Your Monthly Statement. Shift4 Payments was created in January 2018 when Lighthouse Network (Harbortouch’s former parent organization) acquired Shift4 Corporation, a payment gateway provider based in Nevada. Not only that, but they seem to attempt to take advantage of you, by spouting misinformation(contrary to company letters, or contracts) about the amount you will owe them monthly for not processing. Customer service is an integral part of a merchant service provider. When you finally talk to the right customer service rep. they say they will remove some of the fees which you shouldnt have been charged but they never credit you. Reducing credit card processing fees with your current merchant account provider. You can view our privacy policy here. According to Shift4 historical data, merchant transaction volume in years prior to 2020 has typically exhibited a seasonal decline of 4% as businesses move from the peak of summer into October. I am now on the phone again with Shift 4, have been on hold for over a hour while they look into my account again. For most of our Oracle/MICROS customers, Merchant Link has been the best, and sometimes only, option to process credit cards through their point of sale system. Shift4 Payments was created in January 2018 when Lighthouse Network (Harbortouch’s former parent organization) acquired Shift4 Corporation, a payment gateway provider based in Nevada. In addition to those fees, each POS agreement details a range of products and services and their additional monthly costs. Shift4 Payments is the leader in integrated payment processing and will provide you with a secure, reliable, and robust solution that integrates seamlessly with your current point-of-sale system. My job is not going to provide me a cell phone for ONE company! Our company securely processes more than 3.5 billion transactions annually for over 200,000 businesses, many of whom … It is important to note that most of the complaints do not have any real contact information associated with them.” By our own independent assessment, the majority of public complaints filed against Harbortouch do indeed seem to come from actual merchants. Nonetheless, Shift4’s data … Suite 750 Silver Spring, MD 20910 301-562-5000 Clearing the Confusion on MICROS … QR code stands for quick response code. The company’s participation in this program is a positive indication that Harbortouch is interested in providing a satisfactory outcome for dissatisfied merchants. I've since appeared in INC Magazine, The Atlantic, The Los Angeles Times, Detroit Free Press, Computer World Magazine, and several others. Shift4 Payments receives the same rating as Harbortouch at this time for a few reasons. Eliminate all of your current gateway fees with our new all-in-one payment processing program offered through Shift4 Payments! Scam artist at their finest with this processing company, This post will help: Find and Eliminate Fees From Your Monthly Statement. Online complaints seem to indicate that a common point of miscommunication has to do with Harbortouch’s heavily promoted deals for free equipment or a free POS system. Shift4 Payments does not charge an early termination fee any longer, the most costly fee from its old contract terms. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. If merchants cancel after this 30-day period has concluded, then they will be responsible for the full cost of the service agreement, despite the claims of any sales agent. Merchants are charged either an interchange-plus model or tiered rates of 1.39% plus $0.10 for swiped transactions while keyed-in transactions are charged 1.79% plus $0.10. Though there are many monthly charges and some one-time fees that come with the Echo and Elite POS systems, the flexibility merchants have with no early termination fees and shorter one-year contracts mitigates the expense of those costs drastically from the company’s previous policies. Shift4 has also received 33 informal reviews to its BBB profile. As of this review, the company currently holds an “A+“ rating with the BBB and has had 94 complaints filed against it in the last 36 months. It appears that all of these products will be absorbed into the Shift4 brand. Harbortouch hires independently contracted sales agents (ISAs) to resell its merchant account services. These revenues in no way influence our ratings or reviews. However, Harbortouch still routinely receives complaints that describe misrepresentation or nondisclosure by its independent sales agents. Shift4 is a registered ISO/MSP of Merrick Bank, South Jordan, UT. … It is mandatory to procure user consent prior to running these cookies on your website. I’m a small business owner who previously worked in the credit card processing industry. ALLENTOWN, Pa. & LAS VEGAS--(BUSINESS WIRE)-- Shift4 Payments (NYSE: FOUR), the leader in integrated payment processing solutions, has revealed that merchant … In addition, the content of these complaints has remained more or less unchanged. © 2020 Shift4 Payments, LLC. At the time of previous reviews, Shift4 Payments’ terms and conditions imposed a three-year contract term with a costly early termination fee. You can also visit Fattmerchant’s website, or call (866) 397-9826 for all the details on their services. Researchers should note that the actual content of these Ripoff Report reviews can be found below each of Harbortouch’s testimonials. View the full list of our software integration partners. Shift4 Payments is a relatively new organization, so it’s to be expected that there isn’t much positive or negative feedback about it on the usual forums. This website uses cookies to improve your experience while you navigate through the website. Office: 702.597.2480 x3204 / 702.506.6269 Need expert help? This is the worst system I’ve seen. From The Editor This case is yet to reach a resolution. Match Existing Processing Rates (Your rates will not increase). To better understand why we adjust BBB ratings, please see our Rating Criteria. In addition to its storefront payment processing services, Shift4 Payments’ terms and conditions also disclose the cost of its virtual terminal and payment gateway services. What this means to you is that if you do not find a new gateway by 12/31/19, you will not be able to process credit cards. As such, if you do not upgrade your payments Gateway with Micros, you will not be able to process credit cards as of the aforementioned date. While the Elite POS merchant agreement does not include an installation fee, per se, there is a $250 fee for additional wiring needed to install a POS system. Shift4 Payments is the leader in integrated payment processing and will provide you with a secure, reliable, and robust solution that integrates seamlessly with your current point-of-sale system. E.U. Fattmerchant has passed our review with flying colors due to a highly-reviewed support, and rock-bottom fees, a month-to-month service agreement, no cancellation fees, no hidden fees, and having wide variety of processing solutions. And inform readers material presented herein is to alert, educate, and support! 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