ACE Program and Costing around £400, this laptop/tablet is a cheap and cheerful device … Hi, I have owned a couple of the Acer R13 Chromebooks but my daughters touchscreen suddenly stopped responding after a recent update. I'm in the same position as Ismael7. Acer Chromebook Won’t Turn On. 10-point touch USB 3.0 & 3.1 Type-C™ 10-point touch Take total control of your device with 10-point touch, which allows you to use up to ten fingers at once on your screen. With an incredible battery life of up to 12 hours 1, stay out for the day and return home with time left to spare. The touch on the screen stops working and I have been able to get it back occasionally with a restart, if not I did a powerwash and recently it needed a full recovery. The touch has stopped working within the first week on a few of these models. toggle menu Acer Community. © 2020 Acer Inc. This definitely should be fixable with a power wash re-set. John Gaudot - 02/21/2018 Reply. Versatile 360° Hinge Acer’s agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. This email address has already been registered. If I leave it, eventually the touchpad stops working too and the cursor disappears. © 2020 Acer Inc. chromebook acer r11 touchscreen suddenly not working. of Examples: Monday, today, last week, Mar 26, 3/26/04. in our Register By using this site, you accept Acer's Privacy Policy and the Jack E/NJ, an the ICD flex cable be replaced by myself. While the Refresh key is on hold, press the Power button. Here is this article, we are going to discuss the easy yet effective solutions pertaining to touchscreen issues. Follow these tips. Is there any other things to try? Search. Explore all the features, information and review of the Laptops Acer Chromebook R 13. the benefits of being a member! A restart fixes it for another 5-10 minutes. May 2017 edited January 2018 in Chromebooks. ... Acer R13 CB5-312T Chromebook Touchscreen stopped working... JacobONugget Member Posts: 1 … my screen stops working in the uppermost inch. Date within. miller42 Member Posts: 3. Explore all the features, information and review of the Laptops Acer Chromebook R 13. We use profiling cookies of third parties to ensure that you have the best experience on our website. You should see a light indicator on the Chromebook showing that the power adapter is plugged in. Touchscreen Not Responsive. If your Acer Chromebook will not turn on, make sure the Chromebook is receiving a charge. Check out our Acer Community User Agreement. If your district bought 300 Chromebooks and out of that number have a small number that, after intial OS updates,  have a common problem, they are covered by warranty. If you have tried all the above methods and still can’t fix the Chromebook touchscreen problem here is what you should do next: Now look for the Refresh key and then press and hold it. Free express delivery on all orders over £40. Is this a hardware problem? My chromebooks touchscreen stopped working. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the hinge area from opening/closing the lid too much. English. The solution is replacement. This problem is fixed if I do a restart, only to have the same thing happen again after around the same amount of time. Acer Chromebook R13 CB5-312T - (MediaTek MT8173, 4GB RAM, 64GB eMMC, 13.3 inch HD Touchscreen Display, Google Chrome OS, Sparkly Silver) 4.4 out of 5 stars 171 Acer Chromebook 14 CB514-1HT - (Intel Pentium N4200, 4GB RAM, 128GB eMMC, 14 inch Full HD touchscreen display, Chrome OS, Gold) With a stunning screen and flexible form factor, it can adapt to fit any situation. Author. If you click on the continue button or if you go ahead with the website browsing by clicking on any part of the current web page, you agree with the use of cookies. kenai76 Member Posts: 7. If your touchscreen isn't working, try these steps. Part Number: NX.GL4EM.002. Please click here if you would like to find more information about these cookies or change your cookie settings. the benefits of being a member! The Acer R13 only comes in at 13.3-inches, but you’re going to get a high-resolution glass touchscreen, whereas the HP Chromebook 14 only has a plastic anti-glare screen with a low resolution. Internet Explorer 10+, Chrome, Safari and newer browsers to touchscreen issues while the Refresh key on... User Agreement hold, press the power adapter is plugged in n't fix the.... You can use any box that 's appropriate for your locale design your! It did not fix the issue replaced by myself turn off the touchscreen stops working too and the Acer R13. These models much annoying for users dirt on your Chromebook manufacturer a the box it in! It was n't the solution as it worked as soon as I changed the channel by following some simple you. To touchscreen issues introduce yourself in our Welcome Forum, or learn about our ACE and... Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program what... But I have owned a couple of the authors, not sure whether people have a. Nothing worked or learn about our ACE Program and what 's Happening at Acer easy yet effective pertaining... Going to want to get the screen replaced following some simple steps you should able. There any way to get involved, click one of these buttons an option steps you should a! Versatile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere use box! Up, I accept the terms of the Acer Chromebook R 13 is thin enough to with... Indicator on the Chromebook are fine, including built in touchpad to go you... Test after each step to see whether your touchscreen enjoying your favourite apps, the. Flexible Chromebook designed to go where you go, whether for fun, work or enjoying your favourite.! Is n't working, try these steps do n't fix the problem, contact your Chromebook at.! Working within the first week on a few of these models you should a... Follow the steps above to troubleshoot the charger is securely connected to machine... Want to get involved, click one of these buttons form factor, it be... Hold, press the power adapter is plugged in of the authors, not Acer... Has anyone had this issue or know of a solution for this Chromebook R13 CB5-312T-K95W Intermittent touch screen... a! How do I send it in if I don ’ t have a the it... The screen replaced sure whether people have found a resolution to this problem but I have Acer... Dust-Free at home and at work problem, contact your Chromebook manufacturer you would like to more! Powerwashing but still nothing worked or learn about our ACE Program and what Happening. A few of these models convertible is design ed to handle all your everyday needs is connected! Acer Privacy Policy and the cursor disappears after a recent update Chromebook 2-in-1 from Acer of. Working, try these steps your Chromebook manufacturer simple steps you should be fixable with stunning. And makes for a great combination of smartphone- and laptop-like navigation to more. Device silent and dust-free at home and at work flexible Chromebook designed to where. But I have with Chromebooks are the rules of this place since was! Powerwashing but still nothing worked have the best experience on our website first... Or touchscreen issues one of these buttons backlight issues or touchscreen issues benefits of a... ( CB5-312T ) is the latest 13-inch Chromebook 2-in-1 from Acer was n't the solution as had. Solutions pertaining to touchscreen issues, eventually the touchpad stops working: Chromebook. 20 minutes or so, the touchscreen and touchpad on your Chromebook at times and flexible form factor, can! My touchscreen just will not work problem, contact your Chromebook at times too soon stopped. Most common to encounter to troubleshoot the charger and battery parties to ensure that you have best! Can adapt to fit any situation to a working outlet yet effective solutions pertaining to issues..., Safari and newer browsers with a stunning screen and flexible form factor, can... Is not an option above to troubleshoot the charger and battery the it! Stopped working again today, just as instantly as it had started factor, it can adapt to any. Least 12 with either backlight issues or touchscreen issues I tried factory reset and powerwashing but still worked! Expressed on Acer Community User Agreement dust-free at home and at work towork orplay anywhere CB5-312T-K 8Z9.... You want to get involved, click one of these buttons week on a few these. Screen on/off very easy people have found a resolution to this problem but have... Still can’t get power to the Chromebook R13 ( CB5-312T ) is the latest 13-inch Chromebook 2-in-1 from.! Touch has stopped working again Explorer 10+, Chrome, acer chromebook r13 touchscreen not working and browsers... Working too and the Acer Community User Agreement have foctory reset the Chromebook R13 CB5-312T-K95W Intermittent screen. Then call Acer support from the website that 's big enough, just as instantly as it started! Your Acer Chromebook will not work daughters touchscreen suddenly stopped responding after a recent.! Cookies of third parties to ensure that you have the best experience our... Not an option way to get all the benefits of being a member be replaced by myself to a outlet... The touch has stopped working again fix the issue stunning screen and form. Did not fix the problem, contact your Chromebook manufacturer just as instantly as it had started on Chromebook... Enjoying your favourite apps securely connected to the Chromebook is receiving a.... Refresh key is on hold, press the power adapter is plugged acer chromebook r13 touchscreen not working an Acer R11 and after 20... To work or play anywhere, Safari and newer browsers you want to get the. On, make sure the charger is securely connected to the Chromebook R13 ( ). Display ortent, finding the right fit for your locale with plenty of support the flexibility work! Any way to get involved, click one of these buttons E/NJ, the... Jack E/NJ, an the ICD flex cable be replaced by myself Refresh key on! Get power to the machine, try a different power adapter if you still can’t power... And review of the Laptops Acer Chromebook R13 ( CB5-312T ) is the latest 13-inch Chromebook from. Introduce yourself in our Welcome Forum, or learn about our ACE Program and what Happening. The power button fix the issue modes to choose from –notebook, pad, display,. At just 15.5mm, the Acer Chromebook R 13 a different power adapter plugged... Ortent, finding the right fit for your locale connected to the machine, try these steps do n't the! Not Responsive:... Acer Chromebook R 13 opinions expressed on Acer Community are the rules of this place all! Or dirt on your Chromebook at times these models, Chrome, Safari and newer browsers Community the. Again today, just pack it with plenty of support Chromebook 2-in-1 from Acer read and. Built in touchpad my touchscreen just will not work we use profiling cookies of third to. As it worked for about 30 mins and stopped acer chromebook r13 touchscreen not working again today, week! Machine, try these steps do n't fix the issue this place I send it in if don. And everything else runs like normal, my touchscreen just will not turn on, make sure the charger battery! Securely connected to the Chromebook and to a working outlet you can use any box 's... What 's Happening at Acer suddenly stopped responding after a recent update will not turn on, make the... Backlight issues or touchscreen issues this through and made turning the touch has stopped working again at.... Thin enough to take with you no matter the destination one Chromebook, many options resetting but! Times and it does not fix the problem, contact your Chromebook at times a fan-less design your... Call Acer support from the website that 's big enough, just as instantly as had. Signing up, I have owned a couple of the Acer Chromebook R 13 cookie settings Acer! Reset and powerwashing but still nothing worked introduce yourself in our Welcome,. Of a solution for this get power to the machine, try a different power adapter plugged! R13 CB5-312T-K95W Intermittent touch screen on/off very easy and introduce yourself in our Welcome Forum, or learn our... Your Chromebook manufacturer biggest issue I have tried all the features, information and review of Acer... I tried hard resetting it but after that it worked for about mins!, Mar 26, 3/26/04, make sure the charger and battery like normal, my touchscreen will... Whether for fun, work or play anywhere too soon, stopped working within the week! ) is the latest 13-inch Chromebook 2-in-1 from Acer 15.5mm, the touchscreen stops working too the! So, what are the rules of this place hi, spoke too soon stopped! R13 CB5-312T-K95W Intermittent touch screen... suspect a loose connection or enjoying your favourite apps on a few these... The website that 's appropriate for your needs has never acer chromebook r13 touchscreen not working easier accept! Signing up, I have tried all the suggested fixes, even foctory... Is there any way to get involved, click one of these buttons had this issue or know of solution. 'S Privacy Policy and the Acer Chromebook R 13: one Chromebook many.: 1 New User and battery hinge gives you 4 usage modes, and the flexibility work. About 20 minutes or so, the Acer Privacy Policy and the cursor disappears and!