We live on a rural property so this tracker is a very handy precaution. Pricing. Purchases from an authorized Tractive reseller: Your Tractive GPS tracker is … Usually, we promise to reply in 24 hours during the business time - but unfortunately, we have got a slight delay here, this is the reason why you did not get a response so far. Accuracy. The refund amount will be the original costs including shipping costs (with the exception of the additional costs arising from the fact that the consumer has chosen a different kind of delivery than the cheapest standard delivery offered by Tractive). Tractive reserves the right to verify the accuracy in specific cases. As part of the subscription plans offered, it is possible to additionally secure GPS Trackers against damage, loss and theft. However, I have received some questions about how to setup the device and some other questions and mis-understandings about the data subscription plans. Do you agree with Tractive’s star rating? This order confirmation does not represent the acceptance of the offer by Tractive. When you sign up for your Tractive subscription plan, you'll get a better price per month when you sign up for a longer plan period. We send you everything you need to stay connected to your dog. Design. The user is solely responsible for the content stored in his profile. For exact details on Tractive's refund policy, please contact the support staff directly. This does not apply if the infringement is not attributable to the behavior of the user. “The device features real-time GPS and is the first tracker that doesn't require a subscription.” “Providing real-time GPS tracking with pet activity monitoring, it's the ideal device for the pet-obsessed.” “Findster's GPS Pet Tracker Locates Missing Pets Without A Monthly Fee.” Know where your Pet is in Real Time. It usually took them 2-3 days to respond. Therefore I believe that I will need to turn-off the 'recurring billing' and 'cancel subscription' whilst at the same time 'purchase' a new subscription through F&F and then enter the product code from that purchase. I purposefully did not update the card as i was not planning to renew my subscription. The collar attachment could be better designed and improved to better secure the tracker but it is otherwise a very good product. 9.5/10. The consumer (customer) must send back the goods and Tractive is entitled to reduce the refund amount by a reasonable amount to account for damages, usage marks, or other reasons which might decrease the intrinsic value of the returned product. We had a premium account and also insurance to get a free replacement once the tracker should be lost. Design. Furthermore, Tractive makes no warranties for external links, banners or other information and promotional offers that can be placed for the user. Your subscription will end on the Expires on date. Choose between different options starting at £3.75 / month. These terms and conditions are binding for all current and future business dealings with the contracting party, even if not expressly referred to. requires both, the possession of a Tractive GPS tracker as well as the registration of the customer via the website and a subscription plan contract based on a variety of plan options shown at. The website doesn’t offer any information about the canceling policy for the 2 year subscription, but we can assume that the same terms apply. Hi, I have a similar issue except that my Microsoft 365 Family subscription has renewed (today,) at the full price but I also have access to MS Friends and Family rates. If the goods are not accepted by the customer, Tractive is entitled to reduce the refund amount by the charged carrier costs for shipping back the goods. Low Monthly Subscription Plan. To request a refund on a subscription and/or Solution you purchased from a physical bricks-and-mortar store, the iTunes app store or any other reseller (not mentioned above), rather than directly from us, please contact the reseller regarding its cancellation and refund policy and any request for a refund. The charges listed by Tractive for the respective subscription plan include, unless otherwise stated, any value added tax applicable to the services. Tractive will ensure that all services of the Tractive app can be used with the latest two major version updates for Android and iOS. 9.5/10. The user must comply with the following rules in particular: The entry of any personal data in the public profile of the user is at the user's own risk. If the subscription covers one year and the client only used it for 7 days of less, the company will issue a refunds. All prices quoted by Tractive include, unless expressly stated otherwise, any applicable sales tax for these products, but exclude any import duties to countries outside the EU. FINAL RATING. For delivery addresses outside the EU, Tractive is allowed to further deduct any excise duties / customs duties which were triggered by the return and collected from Tractive by customs or the carrier. For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of purchase or renewal. App. Great to hear that you are enjoying the Tractive GPS! Regarding business-to-consumer transactions the provisions of the KSchG and FAGG further apply. In the case of a successful service activation, the acceptance of the contract takes place at the latest by granting unrestricted access to the services by Tractive. The next generation of Pet Tracking Devices. "). Tractive, excellent customer service from the helpline (Alice) on advising the best tracker for my very active cockapoo. Report abuse. The payment of goods (online shop) and services (subscription plan) may vary depending on the delivery address / destination country. Warranty. You might need to update your payment information. Location sharing with friends and family with this Tractive tracker. Shipping and Delivery. Tractive GPS devices use mobile / cellular networks to send the GPS location of your cat or dog to your smartphone. it's a very small GPS tracker for cats allowing them to stay nimble. FINAL RATING. Autodesk return policy. Tractive GPS Subscription Plans - Overview. The user expressly acknowledges that such data could potentially be erroneous and Tractive, to the extent permitted by law, assumes no responsibility for the accuracy of such data. App. Tractive DOG. Emailed 5days ago about how to return this item for a refund & still no response from their so called happiness team. Share your link with friends who would also like to purchase a Tractive GPS tracker, and you'll both be rewarded for each new purchase! The scope of services, the price, and the contract duration as well as any extension options of the subscription plan result from the scope of services published at the time of signing of the contract at. Pricing. Range. It’s the best tracker there is on the market - we have tested others, and can tell for sure - Tractive has the best range (worldwide), and the best battery life (over 4 days). Pay later (in 14 days): The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. I am a new customer of Tractive and wanted to share the great experience I had with them when I discovered that I had been charged three times for my subscription service (probably my fault because I had not properly activated my unit properly). The order is made in the following steps: Entering the shipping address / contact details (first name, last name, street and house number, zip code, city, country, e-mail address, telephone number to make contact possible for the deliverer) and, if applicable, an alternative billing address, choice of shipping and payment method, Visualization of the pre-contractual information for consumers according to Section 4 FAGG, Confirmation of the contract by clicking the button "Order Now". The more you pay in advance for your Tractive GPS subscription, the higher the savings are per month! Find honest and helpful reviews for Tractive GPS 3G Pet Tracker at Chewy.com. Should clauses of these terms and conditions be legally invalid and / or illegitimate or become invalid over time, the legal validity and validity of the remaining provisions is not affected. Pricing. Expensive lesson learned. Although Tractive makes every effort to provide the user with a secure data connection, Tractive cannot guarantee that the transport of data via third-party systems, in particular the Internet or telecommunications networks, will not be tracked, recorded or falsified by third parties. What is the warranty for the Tractive GPS tracker? Add to Cart Add to Cart. Tractive GPS comes with a 12-month warranty and free replacements during the service period. Helpful. In the case of access by third parties to the reserved goods - in particular through garnishments - the customer undertakes to point out Tractive's ownership rights and to notify them immediately. However, you can request a return for the order. Compare Ratings. 18 November 2020. Tractive offers paid interactive online and mobile services to record and analyze wirelessly recorded GPS data (referred to as "online tracking") and sells radio-based GPS trackers used for the online tracking of pets as well as related pet accessories in the online shop. App. Features. Right of Withdrawal of the Consumer according to Section 11 FAGG. Why do I need a Tractive subscription? Additionally Tractive refuse to refund the £66.99 compulsory annual subscription if the refund is requested after 7 days on the grounds that "We have found that in most cases 7 days is a sufficient time frame to notify us that a customer decides to undo the payment for any reason". Features. The user must use the services provided by Tractive as intended and refrain from actions which harm or endanger Tractive, other Tractive users or any third parties and / or the availability of the services for other users. information about the name and e-mail address when registering. Subscription plan starting at $5.39 / Month Tractive GPS trackers require a subscription plan. Simply click on the "Support" link at the top of our website. Range. For a low fee of just AU$5.83/ month, you can ensure your pet’s safety. The Tractive cat GPS package includes a hunter leather collar with cat-safe buckle. It is sufficient if the consumer (customer) announces the withdrawal within the withdrawal period. This is applicable to: the usage of any hardware by the user, including (but not limited to) the respective smartphone or browser; the downloading of his own content or the content of a third-party; as well as. The tracker simply snaps onto it's mount on the collar. Tractive GPS pet tracker is the brainchild of Tractive, an Austria-based company that specializes in pet wearables and pet-related apps. Only works with Tractive GPS DOG 4; Not compatible with Tractive DOG and Tractive IKATI ; Securely attach your Tractive GPS tracker to your pet's collar or harness with the flexible rubber clip. Except as required by law, Tractive will not be liable for any damages that may result from the use of content made available through the online and mobile services or other forms of use of the online services. This also applies to damage caused by errors, technical problems, viruses or data loss. Question: Q: active subscription refund . We use Tractive tracker for all our pets - two cats and a dog. Subscription plan starting at £3.75 / Month Tractive GPS trackers require a subscription plan. FINAL RATING. logging in, Microsoft still notifies me to update my expired credit card. Range. FINAL RATING. Otherwise, you'll have access to your subscription until it expires. promotion and offering of goods and services) is prohibited. Tractive covers the cost for data communication and only charges a flat subscription fee. In case of return of goods, Tractive is entitled to charge incurred shipping and handling charges. Check out what 5,639 people have written so far, and share your own experience. General information on Klarna can be found via, . After the charge goes through, try to request a refund again. Downtimes due to maintenance, software updates, and circumstances (such as mobile data transmission technical issues, network coverage issues, connectivity issues, availability issues with one or more mobile service providers) are outside Tractive's direct control and, therefore, permanent availability cannot be guaranteed. No invoice in the packaging no return details. With regard to data transmission via radio technology, Tractive works almost worldwide (see country survey at, In the future, these General Terms and Conditions (hereinafter referred to as ". 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