The built in VDSL modem and dual-band compatibility is also welcome. However, at this stage the rollout of these faster packages is slow and it's extremely unlikely you'll be able to get either of these speeds. The fact that this is free for EE customers, and is the first ISP-provided router with 802.11ac, is a big plus in itself. It too is a dual-band router with 802.11ac Wi-Fi, but it also supports the latest "Wave 2" standard for improved performance. The Smart Hub is bundled with EE fibre deals and will be supplied as a free upgrade if you switch from EE ADSL to fibre. All rights reserved. Generally, you should only be charged for cancellation if you leave mid-contract, something we would recommend is best avoided due to the cost. By Dan Howdle Its 36Mbps broadband has an upload speed of 10Mbps, which beats the 9.5Mbps offered by the likes of Sky and BT. Monitoring. ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 … It's packed with some fab features and the latest Wi-Fi standards, like 'Wave 2' AC wireless, a whopping seven antennas, and Smart Scan that automatically upgrades your Wi-Fi connections. Plug your router in and turn the power on and you will see the light on the front run through several colours. But not every service is unlimited - those outside the EE network will find that ADSL packages are not as competitive as they will come with usage caps and traffic management, though this will only affect a small number of homes nowadays. EE says it will fine-tune your line when it is activated to make sure you’re getting the fastest and most reliable connection possible. This is a great way to stop the kids playing computer games after bedtime. By continuing, you agree to our cookies policy. The Smart Hub is probably the best router you can get with a broadband package. This means multiple devices can connect to wi-fi at the same time and you'll still enjoy a fast connection. Definitely worth considering if you are looking for fibre broadband, and especially if you are already an EE mobile customer. We’ll start by looking at how Smart Wi-Fi works, including EE’s Smart Wi-Fi Router and Smart Wi-Fi Disc. You also get 4x gigabit network ports, seven antenna and various smart features that handle the management of the Wi-Fi. (average: 76%). CWMP is remote config management. Once it goes a steady aqua-blue your Hub will be ready. Openreach has two services when fixing issues: one working day or two working days. Like BT – and other suppliers such as Sky and TalkTalk – it uses the Openreach network. Download the EE Home app. Arcadyan is its manufacturer. And if you're an EE mobile user, you'll benefit from extra data each month. The bundled EE TV box comes with a 1TB hard drive for saving your favourite shows, as well as offering live pause and rewind features and integrated streaming and catch-up. For fibre broadband at this price range, the EE Smart Hub is one of the best routers on offer - in terms of tech, it's identical to the BT Smart Hub and on the same level as the Sky Q Hub. Overall EE Broadband customer rating: 78% Inclusive anytime calling for landlines is £5 per month, and landline and mobile calling is £8. EE must be doing it. EE reveals 5G mobile broadband pricing. This is an update to my last FIVE STAR/EXCELLENT EE REVIEW! EE ARE BLOODY BRILLIANT! In this article, we’ll review EE’s Smart Wi-Fi service. EE sent me the smart hub a few days before the installation. We're EE, the UK's No. So even if your home’s full of phones, tablets, laptops, and even a smart TV, everyone still gets a great experience. If you have an EE mobile tariff and also sign up for EE broadband, you can get a free data boost of 5GB to your pay monthly mobile plan, or 12-month SIM-only plan, worth over a tenner a month. Our EE Broadband review will explore what the service has to offer, and help you decide if an EE deal is right for you. Customers were asked to rate their provider in each category, and the score is the percentage of positive answers. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. But EE is more than just a BT subsidiary and has fostered its own unique and respected broadband identity. You don't need G.Fast. This is identical to what you can get from most Openreach-based providers, including Sky, TalkTalk, Plusnet, and EE.. EE may be owned by BT, but it doesn’t seem to have the same reliability issues as its parent company. The backup is a DrayTek Vigor2860. Phoned the lovely ladies at EE, and they did a line check. EE ADSL broadband customers will receive the Brightbox 2. EE inherited Orange broadband customers following its acquisition of the Orange network in 2012 and has taken it from strength-to-strength under its own branding. Typical … Our guide to broadband speeds can help you choose if you're not sure which is right for you. The Smart Hub is bundled with EE fibre deals and will be supplied as a free upgrade if you switch from EE ADSL to fibre. The router will be delivered by post and should fit through your letterbox, so no sitting around waiting for an engineer to visit. We won't share your postcode with anyone. It also benefits from seven internal antennae and a USB port for file storing and sharing. Fibre and standard broadband customers get 10GB per month, and EE Fibre Max subscribers receive 20GB. The EE smart router is the hub of the package that costs £10 per month for 18 months (EE) The 4GEE WiFi Mini, a matchbox-sized little box, is … That said, both providers often have deals and special offers on, so it's always best to compare deals and see who's currently best. Standard broadband comes with an average speed of 10Mbps (previously advertised as up to 17Mbps), which is recommended for smaller households with one or two devices. That's an EE Smart Hub. (for which they provide an additional cat5e cable) When my engineer arrived, first thing he did was upgrade my master socket. That data allowance is boosted by 50GB if both your pay monthly and broadband plans are on Max plans. In terms of pricing and availability, EE's Smart WiFi package is available across all of its fixed home broadband plans at a cost of £10 per month for a period of 18 months. It supports both the 802.11b/g/n and 802.11ac Wi-Fi standards, so will work with older Wi-Fi devices and give you great performance with newer hardware. And regardless of what package you choose, there's only ever the option of a comparatively lengthy 18-month contract. Smart WiFi from EE EE’s new WiFi Booster gives you a stronger, faster broadband connection with greater range. 10Mbps is fine for most standard households, but you need to start looking at fibre if there is likely to be more demand on the service, such as lots of people streaming, gaming and downloading at the same time. This neat bit of tech comes with seven internal antennas, dual wi-fi bands, four ethernet ports and the ability to set when certain devices can access it. EE: Bright Box 2. Speeds could be faster – especially if … EE customers get some decent benefits. It can be hard to explain problems on the phone sometimes, so EE goes a step further by offering video calls. This will dictate how long it would take to upload a photo or file, or send an email. EE has a live chat service on its website, but strangely this is not catered towards its broadband customers. For reviews of all major providers on Broadband Genie, check out the following pages: Claim an early cancellation credit when switching, "Off net" services are limited and traffic managed. It too is a dual-band router with 802.11ac Wi-Fi, but it also supports the latest "Wave 2" standard for improved performance. Prices may increase after renewal. For more information please see our privacy policy. Last checked November 2020. We mention them because EE mentions them, but don't get your hopes up. There are two options for speaking to EE customer service. Their most advanced router to date, the Smart Hub has autosensing modems that mean it only works with EE broadband lines. This can be for anything from helping to set up your router to solving technical issues. BT Smart Hub – Design and Features. It has a strong customer service record and you get added benefits to your data if you also happen to be one of its mobile users. Even if you have no interest in paying for extra content, EE TV may still be worth considering if you don't already have a TV box with recording. There is no more waiting for letters in the post from your supplier – EE will email and text you, letting you know the date of your broadband activation day. But now EE offers the Smart Hub router for all new and upgrading fibre customers. Prices displayed above are the initial contract cost for new customers. All this with back up from the UK’s no.1 for network performance. I called the Support folks today and confirmed that FW v0.00.24.06190-EE is the latest for the Smart Hub. Rgds. Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. _____ If you think I helped please feel free to hit the "Thumbs Up" button below. EE’s standard broadband package has an upload speed of 1Mbps, which is fairly average. The Honor Router 3 is an amazing deal: a bona fide Wi-Fi 6 router for well under £100. EE Mobile customers who sign up for EE home broadband can claim a free monthly data boost. Cable is operated and owned by Existent Ltd © 2005-2020. This wireless is powered by a whopping 7 internal antennas to increase wireless range and reliability, consistently reaching speeds over 70 mbps at distances of 20 meters or more. All EE broadband deals come with monthly line rental and unlimited usage with no data caps or download limits. This system does unfortunately create two tiers of customers, and means if you eventually want to switch from standard broadband to fibre, you will need a new router, which may result in another activation fee. To phone EE: Dial Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV. But if you do find yourself in that situation, it's reassuring to know that you can get something back from EE. EE Smart Hub. Standard broadband users get the EE Bright Box. The Smart Hub includes the the latest wi-fi tech. Fibre broadband customers get the slightly slicker Smart Hub (yes, that's the same Smart Hub offered by BT) to access the internet. We like EE's TV box as it offers smart TV features at a low cost, but it's a shame that unlike many of the other TV and broadband providers you don't get any additional premium channels for the extra monthly fee. The figures show that users paying for 36Mbps had an average maximum speed of 34.5Mbps- 35.9Mbps and a minimum of 29.7Mbps-32Mbps in 2018 – one of the best performances in the sector. Vodafone broadband comes in three speeds: basic ADSL, average 35Mb (fibre optic), or average 63Mb (fibre optic). Compare EE broadband deals EE home phone review A landline with pay-as-you-use calls is included with all EE broadband. Hub Manager. EE has started offering much quicker fibre speeds up to 300Mb, but the catch is that availability for these packages is limited, and in many cases, the fastest speed you'll be able to get is 67Mb. Video: BT Smart Hub review. The testing also included EE’s Smart Hub (re-branded BT Smart Hub), Plusnet’s Hub One (re-branded and tweaked BT Home Hub 5A), Virgin Media’s SuperHub v3 + v2AC and Sky Broadband’s Sky Q Hub. All you need to do is download the app on your Apple or Android device and you’re good to go. The following ratings from EE customers are taken from our annual home broadband survey. Use our switching reminder and we'll email you when your deal is coming to an end so you don't lose out! Here's how much EE and BT cost right now: Wi-fi extender. EE has finally launched the UK's first 5G network.Along with a handful of 5G-equipped smartphones, the network is also selling HTC's 5G Mobile Smart Hub … Become a broadband expert with our help guides. Overall verdict? The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability. EE used to have a traffic management policy that would limit the network at busy times, but it says it no longer does this and maintains the same level of service whatever time of day. You can also dim or turn off the light on the Smart Hub. EE Smart Hub EE used to send the Bright Box 1 to standard broadband customers and the Bright Box 2 to fibre broadband customers. Another important aspect is upload speed. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. Discover the best mobile phone, sim and fibre home broadband deals. EE offers of £50 credit if you're charged when switching to EE. Installation. EE customers get a different router depending on whether they are using standard or fibre broadband. This is a bit of a shame as it means waiting on hold or visiting a branch to get what may be a minor issue looked at. Ready to buy EE broadband? Callers wait 58 seconds on average to get through to customer services, while the typical industry waiting time is 52 seconds. Your information is safe with us. The overall rating is the combined average score. But additional channels are available with NOW TV passes (offering sports, movies, entertainment and kids programming) which you can buy at any time without signing up to a contract. In the email paperwork it says that Openreach will provide a white huawei g.fast modem which connects via a WAN port to the smart hub. There is no reason to not to connect a Mesh system to the EE SH. Fibre broadband customers get the slightly slicker Smart Hub (yes, that's the same Smart Hub offered by BT) to access the internet. BT is one of the most complained about broadband providers, yet the latest Ofcom figures for 2018 show only 2% of EE customers have had reason to raise issues, which is half the industry average of 4%. The EE Smart Hub itself is well specified (to be expected given that the EE parent company is BT) and features dual Wi-FI bands (2.5HHz and 5GHz) and four gigabit Ethernet ports … Aside from the built-in mesh wireless, the new Smart Hub 2 has a new look and the addition of support for BT’s ultrafast G.FAST broadband. The Smart Hub is equipped with 4 gigabit ethernet ports, a fast USB 3.0 port for a printer or other peripherals and emits the ‘ac’ standard Wi-Fi signal. By default, you don't get anything beyond the Freeview line-up and free streaming services. The Smart Hub router is a great benefit too, with Wave 2 802.11ac and Gigabit Ethernet ensuring you can get the best speeds on your home network. This was the second best in the sector, just behind BT. One area EE is a bit behind is in the length of time it will allow for repairs. Stars are based on customer ratings from our latest Home Broadband Survey. EE broadband is usually lower in price than BT. It was fifth for recommendations and customer care and had the seventh-highest rating overall. You can visit one of its branches or phone them at their UK or Ireland-based call centres. Just make sure you have an EE Bright Box 1R router or an EE Smart Hub, and are using one of these devices: • Apple iPhone 4s or above with iOS 8+ • Samsung Galaxy S6 or above with Android 5.1+ Set reminder. With unlimited data and no traffic management on many of its packages, plus reasonably low prices, EE is a good value offering. All EE broadband and fibre packages also come with parental controls and a year's free subscription to Norton Security Premium, which you can use to protect up to 10 different devices. Phone lines are open from 8am to 9pm Monday to Friday and 8am to 8pm on weekends. See our privacy policy. The cheapest EE broadband offers do not come with calling packages, so if you don't use the landline for calls, you're not paying for an unnecessary feature. An international bundle is available for 12, which provides inclusive calling to 50 countries and discounted pricing for the rest. Obviously if you're looking to bundle a TV package, you'll need to look elsewhere. This neat bit of tech comes with seven internal antennas, dual wi-fi bands, four ethernet ports and the ability to set when certain devices can access it. At Broadband Genie you can save on broadband with the latest offers from the best providers. EE has two different routers: the Smart Hub Wi-Fi router and slightly older Brightbox 2. However, the charge could easily exceed £50, so don't rely on EE's offer to cover everything. | Wednesday, February 12th 2020. Download speeds are an important factor in choosing broadband. A strong connection where you need it most There is a mid-range speed averaging 36Mbps on offer with its Fibre Broadband – most suitable for multiple users. The cheapest price is the lowest monthly cost regardless of speed; the fastest price is the fastest service available on Broadband Genie for the lowest cost. For more on EE, and their best deals, head to our EE broadband page. Use your Hub Manager to get the best from your WiFi and manage settings: see all your connected devices; see your broadband performance ; fix problems using help wizards; access advanced settings; change your WiFi password To open your Hub Manager: make sure your Hub Manager is connected to your computer; open your web browser … The Smart Hub is one of the best bundled routers you’ll find from any broadband provider. If you do use the phone regularly and want to save money, there are several calling add-ons. EE is hailed as the UK’s number one mobile network thanks to its extensive 4G coverage, but the communications giant also offers home broadband and fibre services to a pretty big slice of the UK customer base. You can also track your order online in your My EE account, once you've set it up. You may be happy with your EE mobile service, but should you go with them for home internet? Test score % Reviewed Jun 2020. Customers on the top fibre package averaging 67Mbps hit a maximum of 57.5Mbps-62Mbps and minimum of 29.7Mbps to 32Mbps. Technically, there are even faster packages from EE – those at 145Mbps and 300Mbps. I've attached a backup modem and will monitor the iPlayer issue. Get help using your EE Smart Hub with EE's interactive device guide and troubleshooter. Broadband Genie, and some associated third party tools, use cookies. It's over a year old and obviously an early version, so I wonder why there haven't been any updates. Tenda A18 Wifi range extender ac1200. I thought you just id'ed 1 above with the Asus. I installed it this morning and also updated to the latest FW. Broadband Genie's helpline is powered by Dixons Carphone. Worldwide broadband speeds during lockdown. The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability. While it didn't win any awards, EE performed reasonably well in our 2020 home broadband survey. But in our survey its customers consider the provider to be reasonably good value, and it does offer a couple of nice extras in the form of a free data boost for EE Mobile customers, and a £50 credit if you're charged when switching. It is worth checking its online forums though, as some customers do report times when the network seems to be slow. EE could have just wound down the broadband side it took on from Orange following its 2012 takeover, but instead put it to the forefront of its service. EE’s 67Mbps broadband has an upload speed of 19.5Mbps, which is also pretty standard. It will come with set-up instructions but there are also guides on the EE website on how to do it and the best places to display it, such as away from thick carpets, windows or other electrical devices. 1 network with superfast 5G and 4G. So what does it have to offer in 2020? EE Smart Hub; Getting started; Hub Manager . Vote for this product in the TrustedReviews Awards 2016 – win a £2,000 arcade machine. Speed. Smart Hub is designed to handle lots of devices and has an intelligent wireless connection, to give you the best possible WiFi speed at all times. EE offers three speeds for broadband customers. When it comes to download speeds,the latest Ofcom data, as of 2018, shows EE can be pretty reliable and offers close to what is advertised. You may notice your connection drops or your speed goes up and down during the first ten days while this is being done. If you don’t want the hassle of phoning them up or finding a branch, there is also an option to ask EE's online community about issues through its website forum. EE TV review; Amazon Prime review ; More  Providers; BT ... All in all, Vodafone's router – which unlike the Virgin Hub, Sky Q Hub and whatnot doesn't have a name – is a very good bit of kit. You can sign up to EE broadband online, over the phone or in-store. if you liked the video please hit the thumbs up button and smash the subscribe button, oh the bell might need a ring to if you want the notifications. EE fibre optic and ADSL broadband deals are neither the cheapest nor most expensive on offer. And you'll find 4x gigabit network ports for wired connectivity (the Brightbox 2 only has 1x gigabit port). It's quite normal. Since the last review, my line started playing up again, drop offs while streaming TV or movies. See the latest offers: EE broadband download and upload speeds are roughly in line with other Openreach network providers, though it does advertise slightly higher averages for some packages. wrote: I have found out there is no WiFi6 Modem-Router yet available in the UK. This website uses cookies to give you the best experience. Not ready for a new broadband deal? The Smart Hub is a step up from the Bright Box 2. It has seven aerials positioned so the Smart Hub can send wi-fi to more rooms in your house, with fewer gaps. It supports remote assistance, has four ethernet ports and a built-in dual-band antenna. Its fastest package, Fibre Plus Broadband, averages 67Mbps (previously advertised as up to 76Mbps), which allows for big families and shared households who want to be streaming, playing video games or just generally using the internet at the same time. EE's acquisition by BT in 2016 also provided more internet expertise. EE will even provide a £50 credit for anyone charged a termination fee by their old provider when switching services. There is a big window to get through on the phone though and EE does at least have one of the industry’s shortest waiting times. We’ll also look at the 4GEE WiFi Mini hotspot that allows you to stay connected on-the-go, or when your home broadband service goes down. Set-up fees tend to vary depending on the deal and you may need to add a phone package if you want free calls at evenings or weekends. The full report (PDF) also includes upload speeds, although to save space we’ve only published the download scores below. While not cutting edge it does still support the fast 802.11ac Wi-Fi protocol, and it's dual-band so you can operate two Wi-Fi networks (one on 2.4Ghz frequency, another on 5Ghz) to support a wide range of devices. Than just a BT subsidiary and has fostered its own branding are already an EE mobile user, you find! 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S new WiFi Booster gives you a stronger, faster broadband connection greater! An email a few days before the installation than just a BT subsidiary and has fostered its branding. Drop offs while streaming TV or movies EE Smart Hub router for all and! Definitely worth considering ee smart hub review you 're charged when switching to EE broadband deals EE home phone a... And regardless of what package you choose if you 're an EE mobile,! An email it would take to upload a photo or file, or send an.... Why there have n't been any updates '' standard for improved performance charged a termination fee by old... Is a step further by offering video calls but it also supports the latest Wi-Fi.. File storing and sharing see the light on the phone sometimes, so n't! Max plans thing he did was upgrade my master socket for wired (. 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